Make your organisation and services more effective and accessible

The people who use your services or work for you will include disabled and neurodivergent people, people living with health conditions, and people experiencing pregnancy, the postnatal period, menopause or changing needs later in life.

​

Standard systems and approaches do not always work well for everyone. A booking process may be inaccessible. Important information may not be gathered. Staff may be unsure how to adjust their approach, or continue using support that is not producing the intended result. 

ERMC helps organisations identify what is getting in the way and make practical changes that improve access, communication and outcomes.

​

What ERMC can help you achieve

​

Make services easier to use

We help you identify barriers with communication, information, environments, appointments, procedures and everyday service delivery.

The aim is to move beyond having an accessibility policy and make it easier for people to understand, access and benefit from what you provide.

​

Help staff respond more effectively

We build understanding of how disability, neurodivergence, health conditions and different stages of adult life can affect communication, behaviour, engagement and support needs. 

This can staff ask better questions, make useful adjustments and adapt their approach when the usual way of working is not effective. 

Improve outcomes while using resources wisely

Sometimes people repeatedly return to a service because their underlying need has not been identified, the support needs to be adapted, or another service would be a better fit. 

ERMC can help teams identify these situations earlier, clarify what sits within their role and improve signposting or referral decisions. This can reduce repeated unsuccessful interventions and make better use of limited staff time and resources. 

Work through complex situations 

ERMC provides consultation when a team is supporting someone with a rare health condition, neurodivergence, multiple disabilities or overlapping needs and is unsure how best to proceed. 

Training that changes practice

​

Every project begins with a free initial consultation so that we understand your organisation, the people you work with and what you want to improve.

​

All ERMC training is bespoke and interactive. Participants can ask questions, discuss relevant situations and explore how learning applies to their own work.

​

Training can cover areas such as:
 

• Autism, ADHD and wider neurodivergence

• Menopause and midlife

• Visual impairment or other sensory differences

• Pregnancy and postnatal support

• Diagnostic overshadowing (where one condition can obscure symptoms of another)

• Rare or complex health conditions

• Ageing and later-life support

• How health and disability can impact employment

​

The purpose is not simply to increase awareness. Staff leave knowing what they can do differently and why this matters.

​

Training and consultancy shaped around your organisation

​

ERMC can provide:

• Interactive talks and workshops for staff teams

• Training for managers and HR departments

• Consultation on complex client, patient or employee situations

• Accessibility service reviews

• Practical resources for staff to use afterwards

​

Who we work with

​

ERMC can work with almost any organisation that serves the public, supports people or employs staff. 
This includes workplaces, including hospitals, GPs, dentists, counselling and mental-health teams, care services, charities, universities and other education providers, community organisations and professional bodies.

​

Start with a free initial consultation

​

We will help you define what your organisation needs and recommend a focused, proportionate next step. We are here to listen.​​​​​